Network Connectivity

To gain access to the Florida Department of Transportation (Department) network the Vendor must use the Hayes VPN at the Vendor’s cost. Pricing is provided by the Department of Management Services (DMS) and can be located on the DMS website. Review the text regarding external contractors requiring access to VPN services. It is the Vendor’s responsibility to notify the Department when to terminate an established Hayes/VPN account with DMS.

The Vendor accessing the Department’s internal network via VPN will not be allowed to connect to both the Department network and a non-Department network at the same time (i.e., split-tunneling).

Information Technology Environments

The Department has established Hours of Availability for the Information Technology production environment. For details refer to http://www.dot.state.fl.us/OIS/hoa.shtm.

The Department has enterprise test environments to optimally support application development and maintenance. The unit test environment is for initial object creation and manipulation, code testing, and data conversion. The system test environment is a mirror of production for integrated application testing, pre-production testing, and User Acceptance Testing. These environments are available during the base hours of 6:00 AM – 9:00 PM Monday through Friday; 7:00 AM – 7:00 PM Saturday; and 11:00 AM - 7:00 PM Sunday. Additional availability is possible depending on the nature of the request. It should be noted that fluctuations to this availability are sometimes necessitated by certain demands such as software upgrades, server maintenance, and data refreshes. These fluctuations are communicated as effectively as possible.

IT Service Support

Department staff are available to support the Vendor Project Team Monday through Friday, 8:00 AM – 5:00 PM, excluding state holidays. If Department staff are needed outside of these hours, contact the Contract Manager. Resources will be made available when possible, but cannot be guaranteed.

Teleconferences (Audio Only): the Department has access to teleconference bridges that may be used by the Vendor. The Vendor must work with the Department to reserve teleconference bridges.

Teleconference/Collaboration (Audio, Video, and Screen Sharing): the Department staff have access to GoToMeeting. Most staff are familiar with GoToMeeting and would be able to easily access/use this tool. Department users also have (or can request) a license to create GoToMeetings.

On-Site Development

The Vendor may request periodic access to office space for their staff at the Rhyne Building, 2740 Centerview Drive, Tallahassee, FL. Space will be provided, if available. However, Vendors must provide their own equipment. A list of equipment to be placed at the offices must be presented to the Department for approval. Network connectivity while on-site will be provided by granting access to the Department’s Guest Wi-Fi in addition to the Vendor staff’s existing Hayes VPN Account. It is the responsibility of the Vendor to ensure that any equipment placed on the Department’s network has the proper tools for scanning for viruses, malware or other issues that could present a risk to the Department. To connect to the Guest Wi-Fi a device must have:

A. Virus protection software enabled and up-to-date.

B. Firewall enabled and up-to-date.

C. Operating System up-to-date with the latest security patches available.

http://www.dms.myflorida.com/business_operations/telecommunications/suncom2/data_services/remote_access_virtual_private_network_vpn/vpn_rates